How to Check Wi-Fi Frequency
All Wi-Fi routers have a 2.4 GHz band. Newer routers will generally support both a 2.4 GHz band and a 5 GHz band. Your Trustee can only connect using the 2.4 GHz band. When configuring Wi-Fi for your Trustee, be sure to use the network name and password for the 2.4 GHz band. If you only have one network option, it will generally be a 2.4 GHz network. When multiple bands are available you may see a "24G," "2.4," or "24" appended to the end of the network name indicating a 2.4 GHz band. Similarly, a "5G" or "5" will indicate a 5 GHz band. Your Trustee will ONLY be able to connect to a 2.4 GHz network.
Learn more about the Mesh by visiting the Help Center.
All Wi-Fi routers have a 2.4 GHz band. Newer routers will generally support both a 2.4 GHz band and a 5 GHz band. Your Trustee can only connect using the 2.4 GHz band. When configuring Wi-Fi for your Trustee, be sure to use the network name and password for the 2.4 GHz band. If you only have one network option, it will generally be a 2.4 GHz network. When multiple bands are available you may see a "24G," "2.4," or "24" appended to the end of the network name indicating a 2.4 GHz band. Similarly, a "5G" or "5" will indicate a 5 GHz band. Your Trustee will ONLY be able to connect to a 2.4 GHz network.
Learn more about the Mesh by visiting the Help Center.